In special cases, a subscriber may present difficulties when trying to pay for some kind of content or even a membership. This could be related to a bank account with insufficient funds, a declined payment, fraud, or a simple negative on the bank's side.
💡 If their payment was taken from their payment method, it is probable it remains on hold and the subscriber will be able to see it return to their account within a period of 7 to 28 days (depending on their bank).
What should I do if a subscriber can't pay?
- Redirect the user presenting this problem to the SUPPORT section within the mean of your Team Peach 🍑 Private Site. There, they will find the option MORE, when selecting this they must click on the ASK SUPPORT tab.
Reference image: Support Menu within your Private Site
💡 In case the problem persists, the user will be able to contact Epoch to find a definitive solution, by following this link: https://epoch.com/billing_support/contact
🚨 For any doubts, clarifications, or comments, we are at your service on any of the Technical Support communication channels.